Intermediate Apprenticeship in Customer Service

Customer Services Apprenticeship

Intermediate Apprenticeship in Customer Service

Employer: Helpline Ltd

Address: South West Region Office, Broadwalk House, Southernhay West, EX1 1TS

  • We are looking for an organised and friendly individual to join the team at Helpline Ltd as a Customer Service Apprentice.

    The apprentice will be trained in all aspects of customer service, with the opportunity to experience other areas of the business both in office and in the field.

    Key responsibilities will include:

    • Handling telephone calls
    • Answering emails
    • Managing calendars
    • Liaising with the field team
    • Processing paperwork
    • Data entry

    Working Hours:

    • 35 Hours a week; 9-5 Monday- Friday

    Hourly Rate:

    • £5.00 per hour – (above the National Minimum Wage for Apprentices)

    Employer Description - Helpline Ltd

    Helpline are a nationwide innovative and dynamic market leader in the telecare industry. We harness the latest technology to provide solutions for older and vulnerable adults looking to continue to live independently in their own homes. We pride ourselves in the five-star customer service we offer to all members of the Helpline family 365 days a year. At Helpline our dedicated team members are our greatest strength and for this reason we always look to develop our staff and promote from within.

    Click here to view their website to find out more…

    Person Specification

    Skills Required:

    • Microsoft Office Skills.
    • Excellent telephone manner.
    • Time management.

    Personal Qualities:

    • Good work ethic
    • Self motivated
    • Friendly
    • Organised
    • Positive Outlook
    • Team Player

    Qualifications Required:

    • GCSE Grade C/4 or above in English and Maths (or equivalent)

    Future Prospects:

    Candidates will be considered for positions within all areas of the business upon successful completion of the apprenticeship.

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