Apprentice Receptionist – Customer Service Level 2

BusinessCustomer Services Apprenticeship

Apprentice Receptionist – Customer Service Level 2

Employer: Eyelash Queen Lash Lounge & Academy

Address: Unit 15, Drake Mill Business Park, Estover, Plymouth, PL6 7PS

  • Eyelash Queen Lash Lounge & Academy are looking for a vibrant individual who has a keen eye for processes to join their team as an Apprentice Receptionist.

    The apprentice will be the first point of contact for the company acting as the front of house and will support in administrative tasks for both the lash lounge and training academy.

    This Level 2 Customer Service Apprenticeship is a great role for someone who enjoys meeting new people on a daily basis. This is an ideal opportunity for someone who is interested in gaining experience in marketing and for someone who will thrive in a beauty industry setting.

    Key responsibilities will include:

    • Being responsible for Eyelash Queen’s marketing, including running and updating the social media pages
    • Handling phone calls
    • Responding to email enquiries
    • Updating the website
    • Assisting in course preparation

    Working Hours:

    A minimum of 30 hours per week, shifts to be arranged with Manager.

    Opening hours are as follows:

    • Tues: 9.30-7pm
    • Weds: 9.30-7pm
    • Thurs: 9.30-9pm
    • Fri: 9.30-7pm
    • Sat: 9.30-5pm

    Hourly Rate:

    • £3.90 per hour (National Minimum Wage for Apprentices)

    Employer Description - Eyelash Queen Lash Lounge & Academy

    Eyelash Queen Lash Lounge & Academy is renowned across the South West for damage free eyelash extensions and high quality eyelash extension training courses in their Plymouth academy.

    With a combined experience of 20 years in eyelash extensions, you can be safe in the knowledge that you are receiving a treatment from a truly specialist lash lounge. We have vast knowledge in diseases and disorders of the eye, lash structure and function, chemicals used in adhesives…the list goes on! There’s not much we haven’t seen before so rest assured you will receive a safe eyelash treatment.

    Spearheaded by Sarah, founder of Eyelash Queen we have 6 staff who all specialise in Eyelash Extensions with a select variety of other treatments. Eyelash Queen offers eyelash extension courses, eyelash extensions, mega volume, Russian volume lashes as well as threading and waxing.

    Click here to view their website to find out more…

    Person Specification

    Skills Required:

    • Basic IT knowledge
    • Strong verbal and written communication
    • Interest for marketing

    Personal Qualities:

    • Outgoing personality
    • Enjoyment in meeting and greeting new people
    • Ability to work within a small team
    • Hard worker
    • Reliable
    • Tidy

    Qualifications Required:

    • GCSE Grade C/4 or above in English and Maths (or equivalent) is desired but not essential as Functional Skills can be worked towards.

    Future Prospects:

    Possibility of a long term career in customer service.

    Training to be Provided

    • Customer Service Practitioner – Intermediate Apprenticeship (Level 2)
    • Functional Skills in Maths and English if required
    • Eyelash Queen will be supporting the apprentice with short courses in relevant areas.

    Interested? Apply today via the 'Apply Now' tab at the top of this page! Or alternatively contact our friendly Recruitment Team on 01752 218086 to register your interest in the role.

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GHQ Training, Elizabeth Court, Whimple Street, Plymouth PL1 2DH
01752 218 086

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