This workshop will allow you to gain an understanding of the ideologies around championing customer service within your organisation by focusing on enhanced customer service skills and brand identity.
You may have attended many customer service courses however, we endeavour to deliver training delving into the psychology of why we do what we do encompassing some of the most effective ideologies and theories of practice.
As a bespoke course, the following topics can be switched or swapped to make a personalised training experience for you and your business:
Effective listening skills
Your business, what you believe, how you do it and what you do
Client experience, assumptions and expectations
Corporate image and brand identity
Dealing with difficult customers and conflict
Who is this course for?
This course is ideal for you if you are looking for a deeper understanding of what you contribute to your organisation, why you do the things you do, and the possible impact you can have on your peers, managers and clients.
We believe that this course can bring you closer to becoming a champion for customer service delivery if you embrace the tools and ideologies covered.
For more information and for a booking form please call our Recruitment Team on 01752 218086 or email firstname.lastname@example.org
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